Enrollment Coordinator
24 hours ago
This is a critical role in the recruitment process for prospective online students, serving as the first point-of-contact for learners interested in fully online degree programs.
Key Responsibilities:- Work in a fast-paced, contact center type environment as the first point-of-contact for prospective students, accepting inbound calls promptly and making outbound calls in a professional and courteous manner.
- Ask questions and actively listen to prospective students to ensure world-class customer service.
- Warm transfer and/or schedule appointments electronically with Enrollment Concierge team, collect and input accurate and detailed information into CRM to avoid errors and ensure positive customer relations, utilize all required systems and software, ensure proper database management.
- Maintain daily/weekly performance expectations provided by leadership in order to meet weekly/monthly benchmarks and overall individual and team goals.
- Demonstrate strong telephone and email communication and etiquette. Maintain composure during moments of stress and maintain a helpful disposition at all times. Communicate barriers and needs to manager to ensure proper support, resources, and training is provided.
- Participate in continual professional development, working to ensure high levels of customer service excellence.
- High School Diploma with 1 year of experience
- Some experience in recruitment, sales, support, customer service or related field
This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.
Work nights/weekends especially during peak seasons.
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