Medical Transportation Coordinator

5 days ago


Minneapolis, Minnesota, United States TEKsystems Full time

We're seeking a Medical Transportation Representative to join our team at TEKsystems.

As a Medical Transportation Representative, you will play a critical role in coordinating accurate and efficient transportation of members to health-related appointments. Your key responsibilities will include:

Key Responsibilities:

- Answering, resolving, tracking, and documenting telephone calls from members and providers in a timely and professional manner

- Interpreting member eligibility and coverage through thorough knowledge of the contracts, policies, and procedures

- Communicating with internal departments, members, providers, and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times

Trends and Issues:

- Evaluating rider needs to provide best use of provider resources, including bus passes, vans, or taxi cabs

- Identifying trends/issues that emerge in calls/correspondence, and informing Sr. Representative or Supervisor

Maintaining Relationships:

- Maintaining good working relationships and open communication with internal and external customers

Requirements:

- High school diploma/GED

- 2+ years of call center experience, preference given to someone who has worked from home

- Consistent work history

Preferred Qualifications:

- Health insurance (HMO), physician group practice, or community agency and/or Bilingual in Spanish, Somali, or Hmong

- Must live in MN, Iowa, KS, or Wisconsin

Shifts Available:

- Monday to Friday, 9:30am - 6pm CST

- Monday to Friday, 11:30am - 8:00 pm

- Saturday and Sunday, 8:00am - 4:30 pm

- Saturday and Sunday, 8:30am - 5:00 pm

We offer a competitive salary range of $42,000-$52,000 per year, depending on experience. In addition to a comprehensive benefits package, we also offer opportunities for growth and development within the company.



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