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Business Operations Team Lead

2 months ago

Buford, Georgia, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Team Lead to join our team at Wal-Mart Stores, Inc. The ideal candidate will have a strong background in business operations, customer service, and team leadership.

Key Responsibilities
  • Assist management in supervising a team of associates in a assigned area of responsibility, ensuring effective communication, goal setting, and feedback.
  • Train associates on processes and procedures, providing guidance and support to ensure member complaints and issues are resolved according to company guidelines.
  • Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members.
  • Process memberships, upgrades, and credit accounts, encouraging membership renewals and participating in sales and marketing events.
  • Provide and ensure member service by acknowledging the member and identifying member needs, assisting with purchasing decisions, and ensuring club pick up orders are filled.
  • Oversee assigned area of responsibility, handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds.
  • Develop, communicate, and implement processes and practices to meet business needs, collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams, using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.