Tax Office Manager

4 days ago

Seattle, Washington, United States H&R Block Full time
Job Title: Multi-Unit Team Leader

About the Role:

We are seeking a highly motivated and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for leading a team of tax professionals in multiple offices, providing guidance and support to ensure exceptional client service and business growth.

Key Responsibilities:

  • Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
  • Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets
  • Assist DGM in recruiting and interviewing candidates for tax office associate positions
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
  • Travel between offices as required
  • May prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Requirements:

  • People management experience, with the demonstrated ability to grow and develop associates
  • Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
  • Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
  • Computer proficient with the ability to use MS Office
  • Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

What We Offer:

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

We offer a range of benefits, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also have a wellbeing program, BetterYou, to help you build healthy habits, and a neurodiversity and caregiver support program available to you and your family.

Why Work for Us:

We are committed to building a connected culture, where trust, care, and connections are how we work together. We value diversity and inclusion, and make everyone feel like they belong. We are recognized as one of the best companies to work for, and our colleagues are committed to helping each other grow and support each other.

Language: English

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