Operations Supervisor Hauling
4 weeks ago
About the Role
We are seeking a highly skilled Operations Supervisor to join our team at Republic Services. As an Operations Supervisor, you will be responsible for overseeing the collections activities in one or more lines of business, including commercial, residential, roll-off, and container delivery and pick-up. You will work closely with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement.
Key Responsibilities
- Safety
- Lead the development and implementation of safety programs to ensure a safe and productive work environment for all employees.
- Work with the sales team to identify and eliminate any unsafe conditions on new routes or for new customers.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Customer Experience
- Provide exceptional service to all customers, meeting or exceeding customer expectations with regard to the entire customer experience.
- Understand missed pickup goals and meet or exceed expectations related to those goals.
- Resolve unusual service requests, equipment breakdowns, and schedule changes with timely communications to all stakeholders.
- Efficiency
- Establish productivity goals where needed and ensure adherence to operating standards.
- Lead drivers to exceed productivity goals and expectations for all routes.
- Create, modify, and improve routes to maximize density and improve efficiency.
Requirements
- 1 year of lead or supervisory experience.
- Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
- Strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high-performance teams.
What We Offer
Eligible employees can elect to participate in comprehensive medical benefits coverage, dental plans, vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, accidental death & dismemberment insurance, employee and family assistance program, employee discount programs, retirement plan with a generous company match, and employee stock purchase plan.
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