Customer Experience Coordinator

1 week ago


Frederick, Maryland, United States Keller Williams Realty Centre Full time

We are seeking a highly motivated and organized Customer Experience Coordinator to join our team at Keller Williams Realty Centre in Frederick, MD.

This role is responsible for ensuring seamless onboarding of agents, providing top-notch tech training and setup, and implementing efficient systems that prioritize timely and exceptional customer service.

The ideal candidate will possess excellent communication and follow-up skills, have strong relationship-building abilities, and be a cooperative team player who thrives in a fast-paced dynamic environment.

Key responsibilities include:

  • Providing exceptional and friendly customer service
  • Mastery of the tech platform to train agents on set up and use
  • Hosting tech workshops for agents and introducing new features
  • Coordinating onboarding tasks and other real estate memberships
  • Implementing and maintaining efficient systems
  • Assisting leadership members as needed

In this role, you will have the opportunity to grow and expand your knowledge and skillset while contributing to the success of our business operations team.

To be successful in this position, you should have:

  • A minimum of 2 years of office and/or customer service experience
  • Passion for helping others and maintaining an efficient office environment
  • Excellent time management and organizational skills
  • Self-driven with excellent follow-through and strong communication skills
  • Enthusiasm about technology and willingness to learn and launch new features
  • Ability to work in a fast-paced dynamic environment
  • Experience with Google Suite and Microsoft Office

We offer a competitive salary of $21.60 - $26.45 per hour, paid vacation, holiday, and medical leave, medical insurance, and 401(k) retirement plan. Bonus opportunities and additional investment options are available after 1 year of employment.

Keller Williams Realty Centre is the #1 Keller Williams Market Center in all of Maryland and DC, powering the top agents in the industry to record-breaking growth, productivity, and profitability.



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