NOC Engineer

Consulting Services Group (CSG) is a premier provider of support services, bringing a new and unique level of subject matter expertise to our clients.

Our innovation-led services provide comprehensive solutions to our clients who face high-stake challenges related to managing essential programs, growth and transformation, critical communications, and logistics.

Our people bring unparalleled expertise and dedication, and we are always looking to expand our team.

We are seeking a highly skilled NOC Engineer to support an enterprise Network Operations Center (NOC). A successful candidate will manage and maintain networks, and interface with customers to resolve enterprise issues.

Duties/Tasks and Responsibilities:

• Performing research, analysis, and isolation of alarms that require escalation, additional research, and/or triage.
• Performing initial fault isolation and actively troubleshooting and diagnosing problems.
• Handling inquiries received from customers and following through on resolution.
• Participating in tracking and prioritization of ticket handling, including inter-shift turnover.
• Participating in on-call rotation and escalated issues.
• Effectively managing multiple issues simultaneously through effective work prioritization.
• Assisting in creating and maintaining operations documentation, including support guides, knowledge base articles, and procedures.
• Drafting requirements documents, correspondence, and procedures in accordance with policies.
• Providing explanations of complex technical procedures and processes clearly and accurately to both technical and non-technical audiences.
• Communicating effectively in writing as appropriate for the needs of the audience.

Minimum Qualifications:

• Currently have or willing to attain a U.S. Government Secret clearance with the ability to obtain TS/SCI.
• Must be a U.S. Citizen.
• Trouble ticket management experience required, with additional focus areas in conflict resolution and problem-solving.
• Previous experience working in a Network Operations Center (NOC) or Operations environment.
• Operating systems knowledge - Linux/Windows/VMware.
• Familiar with TCP/IP Layers 1-3, internet protocols, SolarWinds, and Splunk.

Education:

• Bachelor's degree with 2-5 years of experience or 6-10 years' experience in a NOC.

Desired Qualifications:

• CompTIA, Net+, Security+, Cisco CCNA certifications.

Work Environment:

Work is typically performed in an office environment, requiring the use of computer terminals and standard office equipment to accomplish work objectives.

Some travel to data centers is required. Ability to lift up to 10 lbs.

Travel:

Minimal local travel in the Washington Metropolitan Area.

Job Location:

Onsite in Herndon, VA, remote telework is not available.

Compensation and Benefits:

We provide compensation commensurate with experience and qualifications.

We are proud of the benefits that we offer, in addition to a competitive salary, we provide no-cost health, dental, and vision insurance options for our employees.

Our paid time off is a generous accrual program with additional time off for sick leave for you or your dependents' wellbeing and paid military leave.

Our 14 holidays allow our staff the flexibility to take alternative days off throughout the year.

Employees also benefit from a retirement plan with immediate match and vesting.

Additionally, we offer life and disability insurance, tuition reimbursement, and a rich employee referral program.