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Client Support Specialist I

2 months ago

Jenison, Michigan, United States Macatawa Bank Full time

Company Overview

Macatawa Bank is actively looking for a Customer Service Representative (CSR I) to become a vital part of our team. The successful candidate will be tasked with delivering outstanding customer service while effectively promoting the bank's offerings. If you possess a positive demeanor, strong interpersonal skills, and a willingness to learn, we encourage you to consider this opportunity.

Job Details

Description

POSITION SUMMARY:

In the role of CSR I, you will be responsible for executing transactions, delivering superior customer service, and meeting referral objectives. You will be instrumental in fostering positive customer interactions and representing the bank with professionalism.

ESSENTIAL FUNCTIONS:

  • Conduct teller transactions with efficiency and courtesy
  • Recognize and respond to customer needs
  • Adhere to bank policies and protocols
  • Maintain knowledge of products and services

MORE ABOUT THE ROLE

We seek a candidate who is approachable, enthusiastic about learning, and capable of managing multiple tasks simultaneously. This position offers a competitive salary grade of 32 along with avenues for professional growth and development.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications