Case Management Manager
4 weeks ago
Winsor Consult Group is seeking a highly skilled Case Management Manager to join our team in New York. The ideal candidate will have experience in Case Management, Resident Outreach, and Communication.
This is a full-time, on-site position that requires excellent communication and interpersonal skills. The successful candidate will be responsible for leading a team of professionals who will interact with public housing residents.
The Case Management Manager will be responsible for developing and maintaining a knowledge base that delivers consistent information and status reports in a professional, timely, and accurate manner. This includes daily updates and refresher training for team members.
The ideal candidate will have a strong analytical mindset, excellent decision-making skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Lead a team of professionals in Resident Outreach and Communication
- Develop and maintain a knowledge base for consistent information and status reports
- Provide regular, timely, daily metrics reports to managers and line staff
- Confer with managers and staff to help with communications and engagement with residents
Requirements:
- BA required
- 5+ years' of relevant experience
- Excellent verbal and written communication skills
- Strong collaborative and people skills
- Time-management skills and the ability to meet deadlines
- Solid analytical skills to collect and interpret data
- Outstanding decision-making skills
- Professional demeanor
- Keen attention to detail
- Knowledge of Microsoft Office
Benefits:
- Competitive salary range: $100,000 to $150,000
- Full package of benefits, including medical, 401K retirement with matching contributions, tuition + certification reimbursement benefits, student loan payment matching, and referral bonuses
Winsor Consult Group is a Minority Business Enterprise certified by the State of New York, the City of New York, the Port Authority of New York and New Jersey, and Nassau County. We specialize in providing Program, Project, Construction, and Contract Management services to public agencies in New York, New Jersey, Louisiana, California, the Virgin Islands, and Puerto Rico.
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