National Western Life Insurance Policyholder Support Associate

5 days ago


Austin, Texas, United States National Western Life Full time
Job Summary:
Are you looking for a challenging and rewarding career in customer service? We're seeking a National Western Life Insurance Policyholder Support Associate to join our team. In this role, you'll be responsible for providing excellent service to policyholders and agents, handling customer inquiries, and resolving issues in a timely and professional manner.

Responsibilities:
- Respond to policyholder and agent inquiries via phone, email, or mail
- Resolve customer complaints and provide accurate information about our insurance products
- Maintain accurate records of customer interactions and updates

Requirements:
- 3+ years of customer service experience in a call center or office setting
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities

Benefits:
As a valued member of our team, you'll enjoy competitive pay, comprehensive health insurance, retirement savings plan, paid time off, and opportunities for career growth and development.

Others:
This position requires occasional overtime at peak times. We're committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all applicants.

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