Customer Service Representative

1 week ago


San Diego, California, United States IHG Full time

About the Role

This position is responsible for delivering exceptional customer service and creating a welcoming store environment. As a Cashier/Barista, you will work under the guidance of the Starbucks Supervisor to ensure service standards are met and exceeded.

Key Responsibilities

  • Provide prompt and quality service to customers, maintaining a clean and comfortable store environment.
  • Develop enthusiastically satisfied customers by demonstrating a positive attitude and connecting with them.
  • Anticipate customer needs and suggest products to enhance service and meet sales goals.
  • Assist customers in selecting and purchasing specialty coffee beverages.

Requirements

  • Basic reading, writing, and math skills.
  • 1-2 years of customer service and/or cash handling experience in the hospitality industry preferred.
  • Prior experience working at Starbucks preferred.
  • Ability to perform tasks such as carrying or lifting items weighing up to 50 pounds, standing, and moving around the work area.

What We Offer

This role requires a team player who is able to work nights, weekends, and/or holidays. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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