Service Quality Specialist

3 weeks ago


Somers Point, New Jersey, United States Lieberman Financial Allstate Agency Full time
About Us
Lieberman Financial Allstate Agency, a 30-year-old award-winning Allstate Agency, proudly serves the local communities of Somers Point New Jersey. Our family-centric small business provides personal insurance solutions to individuals and families in the area. We pride ourselves on delivering exceptional customer experiences and fostering long-lasting relationships with our clients. If you're passionate about making a difference in people's lives, join us as a Customer Service Lead.

Responsibilities
As a Customer Service Lead, you will be responsible for:
  1. Providing exceptional customer service, responding to inquiries, resolving issues, and exceeding customer expectations.
  2. Assisting the sales team by identifying cross-sell opportunities, reviewing insurance policies, and providing recommendations.
  3. Handling cancellation calls and collection of past due payments.
To excel in this role, you must have prior experience working with an Allstate Agency, excellent communication and interpersonal skills, and the ability to multitask and work in a fast-paced environment. The estimated annual salary for this role is $55,000-$65,000, depending on experience.

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