Service Operations Manager

4 days ago


Ashland, Ohio, United States General RV Full time
Service Operations Manager

At General RV, we are seeking a skilled Service Operations Manager to oversee the daily operations of our service department. The ideal candidate will have a strong background in customer service and a proven track record of managing teams to achieve exceptional results.

Key Responsibilities:
  • Manage and coordinate the service team to ensure timely and efficient completion of repairs and maintenance
  • Develop and implement processes to improve customer satisfaction and loyalty
  • Collaborate with the service manager to achieve departmental goals and objectives
  • Train and coach service advisors to ensure they are knowledgeable and compliant with company standards

Requirements:
  • 3+ years of experience in a customer-facing role, preferably in the automotive industry
  • Proven track record of managing teams and achieving results
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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