Technical Preparation Expert
2 weeks ago
Your Responsibilities
- Client Readiness and Support:
- Serve as the primary point of contact for new clients following contract signing.
- Provide detailed instructions and support to clients for data collection, formatting, and submission.
- Ensure clients understand their roles, timelines, and responsibilities during the pre-implementation process.
- Collaborate with internal teams to set up client-specific environments, user accounts, and configurations in the SaaS platform.
- Validate incoming client data for accuracy, completeness, and compliance with system requirements.
- Maintain up-to-date records of client progress in internal tracking systems.
- Coordinate with cross-functional teams to ensure seamless handoffs and clear communication.
- Conduct pre-implementation reviews to ensure all technical and operational requirements are met before transitioning clients to the implementation phase.
- Actively contribute to the refinement of pre-implementation processes, identifying opportunities for efficiency and improved client satisfaction.
Requirements
- 2+ years of experience in a technical or client-facing role, preferably in SaaS or software implementation.
- Familiarity with SaaS platforms, client data management, and basic technical configurations.
- Proficiency in project management tools and CRM systems.
- Experience in local government operations or enterprise software (e.g., accounting, GIS, or citizen relationship management) is a plus.
Compensation
The estimated salary for this role is $54,750 - $78,000 per year, depending on experience and location. We offer a hybrid work environment, with preference given to candidates who are local to the Omaha, Nebraska area. However, highly qualified candidates who reside outside of the local area and are able to work remotely will also be considered.
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