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Transportation Operations Supervisor
2 months ago
Hogan Transportation is a century-old, comprehensive transportation provider operating across North America, renowned for its exceptional, tailored service to clients, leveraging top-tier equipment and cutting-edge technology.
Position Overview
Responsible for daily dispatch operations, load optimization, and route management to ensure superior service levels. Acts as the primary contact for customers, with a significant emphasis on DOT regulations and safety adherence, overseeing preventative maintenance, KPI tracking, and payroll verification. Focus on driver development for retention purposes.
Key Responsibilities
- Engage with clients or supervisory staff to resolve inquiries, issues, or equipment needs.
- Oversee driver and personnel utilization to synchronize service and schedules.
- Provide coaching to drivers in areas such as employee retention, customer satisfaction, safety awareness, and workers' compensation management.
- Schedule or dispatch drivers to designated locations based on customer requirements, utilizing Qualcomm devices or telecommunication.
- Address customer inquiries or service requests in collaboration with supervisory personnel.
- Prepare daily operational and routing schedules.
- Advise staff regarding traffic challenges, including construction zones, accidents, congestion, weather conditions, or other hazards.
- Coordinate necessary repairs to maintain service and schedules.
- Communicate essential information to drivers, including load details, advances, maintenance coordination, performance feedback, and safety protocols.
- Manage a designated fleet of vehicles and drivers to ensure timely pickups and deliveries, compliance with service hours, and cost efficiency.
- Ensure drivers understand customer and company expectations thoroughly.
- Maintain daily records of all assigned vehicles and drivers.
- Engage daily with drivers, operational staff, and management through Qualcomm, phone, and in-person interactions.
- Recommend and suggest disciplinary actions, terminations, and hiring decisions.
- Oversee the monitoring of personnel and driver utilization to ensure compliance with DOT regulations.
- Manage the scheduling and dispatching of drivers according to customer needs, maintaining high service levels and tracking capabilities.
- Facilitate communication within the assigned customer base, fostering relationships through meetings and personal interactions.
- Ensure driver logs are accurately completed and maintained.
- Supervise the scheduling of vehicle maintenance.
- Maintain and present KPIs both internally and to customers.
- Document and keep records of customer requests, services rendered, charges, expenses, driver discipline, and other dispatch-related information.
- Ensure timely and accurate payroll processing for employees.
- Plan and implement backhaul strategies according to account specifications.
- Ensure adherence to company policies regarding fatigue, cell phone usage, and timely reporting of incidents.
- Perform other related duties as assigned.
Qualifications
- Bachelor's degree is highly preferred.
- 10+ years of experience in the transportation sector.
- 5+ years of experience in talent development for management roles.
- 5+ years of experience managing a Profit and Loss statement.
- Exceptional verbal and written communication skills.
- Strong skills in relationship building.
- Excellent organizational and planning abilities.
- Robust customer service orientation.
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.