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Retail Operations Leader

2 months ago

Corpus Christi, Texas, United States Walgreens Full time
Walgreens Retail Operations Leader

Oversees the daily management of a Walgreens location, focusing on enhancing sales performance, profitability, and brand reputation through effective merchandising, safeguarding store assets, and fostering a skilled team.

Key Responsibilities:

Customer Engagement
  • Evaluates and enhances customer service standards provided by team members, offering ongoing training and support.
  • Welcomes customers and clinic visitors, assisting them with product inquiries and services.
  • Demonstrates and shares best practices in customer service with the team.
  • Addresses customer complaints and accommodates special requests.
Operational Management
  • Supervises store and pharmacy operations, including opening and closing procedures, task assignments, and scheduling.
  • Manages financial aspects of the store, including cash handling, bank transactions, and financial records.
  • Develops and executes merchandising strategies to optimize product presentation.
  • Monitors inventory trends and maintains appropriate stock levels.
  • Ensures adherence to legal and regulatory standards.
  • Ensures staff proficiency with technology systems.
  • Completes special projects and additional tasks as needed.
Daily Operations Planning
  • Delegates daily operational tasks and sets clear expectations for team members.
Performance Management
  • Analyzes financial and operational metrics; formulates strategies to boost sales.
  • Reviews key performance indicators and asset protection data.
  • Collaborates with pharmacy management to improve pharmacy operations.
Team Development
  • Oversees team member performance and career advancement.
  • Ensures completion of mandatory training programs.
  • Makes decisions regarding hiring, promotions, and terminations.
  • Encourages teamwork and motivates team members.
  • Maintains regular communication with team members.
Training and Growth
  • Engages in training opportunities to enhance skills and productivity.
  • Obtains necessary pharmacy technician registration/licensure as required.
  • Pursues self-improvement and learning opportunities.
Communication
  • Acts as a liaison between district, corporate, and store levels.
  • Participates in community outreach and assists in organizing community events.