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Patient Information Processing Associate
2 months ago
Overview
About Us...
Ciox Health is dedicated to safeguarding, connecting, and delivering essential health data to facilitate informed decisions and enhance human health. As a leader in data logistics for the healthcare sector, our products and solutions empower organizations to securely manage and exchange data. Our extensive network encompasses thousands of entities, including over 70,000 hospitals and clinics, 70% of the largest health systems, and a diverse ecosystem of more than 500 real-world data partners.
Our Commitment...
By joining Ciox Health, you will become part of a collaborative, remote-first team that is driven by a mission to effect transformative change in healthcare. We prioritize three key traits in our hires: intelligence, kindness, and a results-oriented mindset. We invest in our team members and focus on attracting high-potential, humble individuals who can quickly adapt and grow their roles as our organization expands. Ciox Health operates as a distributed, remote-first team, empowering employees to tailor their work environments to meet their individual needs.
Your Role...
This entry-level position is crucial for processing all requests for the release of information (ROI), particularly pertaining to medical records. You will ensure that these requests are handled promptly and accurately, delivering the highest quality of service to our clients. It is essential to uphold and protect patient privacy rights by ensuring that only authorized personnel access medical information, and that all releases comply with relevant requests, authorizations, company policies, and HIPAA regulations.
Key Responsibilities
What You Will Be Responsible For...
- Process requests for patient health information in alignment with company and facility protocols.
- Uphold confidentiality and security for all sensitive information.
- Maintain proficiency in company and facility software systems.
- Adhere to the Code of Conduct and policies of the company and client facilities.
- Communicate with management regarding workflow challenges and variable volumes.
- Assist with additional responsibilities as required.
- Consistently apply medical privacy regulations to prevent unauthorized disclosures.
- Manage patient health records effectively.
- Ensure compliance with HIPAA standards in safeguarding patient records.
- Prepare new patient charts by gathering necessary documents from both paper and electronic sources.
- Ensure medical records are organized, accurate, and complete.
- Create digital copies of documents for electronic medical records.
- Respond to requests for patient records from both internal and external sources.
- Handle inbound and outbound communication.
- Assist with patient inquiries in person as needed.
- Support administrative tasks such as faxing, mail handling, and data entry.
- Meet productivity benchmarks as specified.
- Schedule record pick-ups as necessary.
- Perform other duties as assigned.
Qualifications
Essential Skills...
- High School Diploma or GED.
- Ability to travel between locations as required.
- Willingness to work overtime during peak periods.
- Basic computer skills.
- Proficient in using office equipment such as phones, fax machines, and printers.
- Strong verbal and written communication skills in English.
- Detail-oriented with a focus on accuracy and compliance in medical records.
- Excellent data entry capabilities.
- Ability to work independently while adapting to changing priorities.
- Strong organizational skills to manage multiple tasks effectively.
- Capacity to respond promptly in a fast-paced environment.
Preferred Qualifications...
- Experience in a healthcare setting.
- Previous experience in a production or metric-driven role.
- Customer service experience in person.
- Ability to foster relationships with on-site clients and customers.
- Openness to sharing new ideas and suggestions for process improvements with internal teams.
Working Conditions & Physical Requirements
Work is typically conducted in an office environment with minimal exposure to hazardous conditions. The role requires the ability to stand and sit frequently throughout an eight-hour shift, reach for items overhead, and utilize telephone or headset equipment. The incumbent must be able to lift up to 20 lbs, work at a computer for 6-8 hours daily, and manage interruptions effectively. Reasonable accommodations are available for qualified individuals with disabilities. Travel requirements are minimal to none.
To ensure the safety of our patients and staff, many clients mandate post-offer health screenings and proof of vaccinations, including flu, Tdap, and COVID-19. Requests for exemptions will be evaluated on a case-by-case basis by Ciox Health Human Resources, considering medical, religious, or other qualifying conditions.
In most cases, being fully vaccinated against COVID-19 is a requirement for this position, with limited exceptions.
Pay ranges for this position may vary based on location, responsibilities, skills, experience, and other job requirements.
All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
