Enterprise IT Expert
2 months ago
Position Overview
The Technical Specialist will serve as the primary technical expert for an enterprise-wide system, providing technical guidance and support to ensure the availability and reliability of the system.
Key Responsibilities
- Function as the Technical SME on an enterprise-wide system, providing technical expertise to executive applications involving national security.
- Implement products and services that involve significant Commonwealth and federal oversight, ensuring compliance with relevant regulations and standards.
- Deliver support and design for industry-specific applications that require integration with statewide systems or applications, collaborating with stakeholders to ensure seamless integration.
- Interact with executive-level business users or technical experts, providing technical guidance and support to ensure successful project outcomes.
- Develop and implement effective work programs and schedules to ensure timely completion of tasks and assignments.
- Identify opportunities for process improvements and implement changes to achieve high-quality services and products.
- Contribute as an expert or actual designer, providing technical expertise to ensure that products meet defined customer objectives.
- Anticipate, identify, track, and resolve issues and risks affecting own work and the work of the Application Team, developing contingency plans as necessary.
- Apply specific expertise to ensure that products meet defined customer objectives, resolving issues in a timely manner.
- Determine server sizing and configuration, printer configuration, bandwidth analysis, and capacity planning, monitoring the availability of updates and upgrades to server hardware.
- Provide basic product support, answering detailed product questions in a timely manner, and providing effective on-site product support as needed.
- Accurately set the severity of identified defects, providing input to training and documentation materials regarding the latest technical and functional design changes.
- Document all work for future reference, reviewing the system test approach and conditions used as the basis for detailed test scenarios.
- Follow quality standards, demonstrating analytical and customer service skills, and communicating accurate and useful status updates.
- Able to work in a team environment, completing assigned tasks, and possessing strong communication skills, both written and spoken.
Requirements
- 7 years of experience in MS Windows Server in a large organization setting.
- Microsoft IIS configuration and support experience required.
- HTTP Server/Apache support experience required.
- Nice to have 5 years of experience in Red Hat Enterprise Linux, Active Directory, TCP/IP networking, PowerShell, Windows Troubleshooting, and VMware.
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