To-Factory Operations Specialist

1 week ago


Baton Rouge, Louisiana, United States JM Test Systems Full time
Job Summary

The To-Factory Specialist is a key member of our team, responsible for ensuring the smooth operation of our outsourced calibration services and equipment repair processes. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Contact customers to obtain approval for outsourcing equipment calibration and repair services
  • Obtain quotes and return material authorization numbers from vendors
  • Provide customers with quotes for repairs and calibration services
  • Generate purchase orders for services from vendors
  • Receive and process repaired and calibrated equipment in our Sage accounting system
  • Verify the accuracy of certificates and documentation
  • Provide cost and selling price information for work orders
  • Forward serviced equipment and relevant paperwork to the lab for further processing
Requirements
  • Knowledge of Microsoft Office Suite and basic internet navigation
  • Previous experience with accurate data entry and record keeping
  • Previous experience with customer service
  • Strong attention to detail and ability to prioritize tasks effectively
  • Ability to work in a fast-paced environment and multi-task
Benefits
  • Stability and unlimited opportunity for growth and development
  • Competitive medical, dental, and vision benefits
  • Health Savings Account (HSA) with employer contribution
  • 401(k) retirement plan
  • Vacation, sick, and holiday pay
  • Employer-paid life insurance
  • All work-related travel expenses paid by the company


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