Clinical Operations Supervisor

2 weeks ago

Baton Rouge, Louisiana, United States Upward Health Full time
Job Title: Supervisor, Clinical Operations

Upward Health is a home-based medical group that specializes in primary medical and behavioral care for individuals with complex needs. We serve patients throughout their communities, providing care that is tailored to their unique needs.

Job Summary:

The Supervisor, Clinical Operations will oversee the day-to-day activities of our Care Specialists, who work with patients to coordinate care, provide emotional support, and connect them with community resources. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Provide direct supervision to assigned Care Specialists, ensuring they have the support and resources they need to provide high-quality care.
  • Play an active role in the hiring process for Care Specialists, including conducting interviews and participating in the final candidate selection process.
  • Serve as a community spokesperson, representing Upward Health and promoting our services to patients and community partners.
  • Develop and implement training programs for new Care Specialists, ensuring they have the skills and knowledge they need to succeed in their roles.
  • Collaborate with the Care Team to compile a directory of community resources, ensuring that patients have access to the support they need.
  • Prepare reports and documents as required, using data to inform decision-making and drive improvement.
  • Attend regular team meetings and participate in clinical rounds, staying up-to-date on patient care and community needs.
  • Lead the non-clinical aspect of the daily huddle, ensuring that team members are informed and engaged.
  • Aid the Manager of Clinical Operations with delegated tasks, ensuring that the team is working efficiently and effectively.
  • Conduct regular team audits, identifying areas for improvement and developing strategies to address them.
  • Provide training and education on team improvements, delivering daily, weekly, and monthly updates to the Manager of Clinical Operations.
  • Cover the caseload of other team members during their absences, ensuring that patients receive uninterrupted care.
  • Adhere to all Upward Health's Policies and Procedures, ensuring compliance within the Care Team Pod.
  • Carry out team communications and duties as directed by leadership, demonstrating a commitment to teamwork and collaboration.

Requirements:

  • Minimum of 5 years of experience in a health-related field, supporting patient care delivery, public health initiatives, population health, or similar healthcare roles.
  • At least 2 years of supervisory experience, with a proven track record of leadership and team management.
  • High school diploma or equivalent (GED) is required, with a preference for a degree in a healthcare field of study.
  • Must be a long-time resident of the community, with a thorough understanding of its resources and needs.
  • Possession of a valid driver's license and auto liability insurance, with reliable transportation.
  • Experience in or a strong interest in working within health, social, education, or community services, with a commitment to representing the company with professionalism.
  • Cultural competency, with the ability to effectively engage with diverse groups of community members.
  • Basic computer skills, including typing proficiency, with proficiency in Excel and other Microsoft Office applications.

Preferred Qualifications:

  • Associates degree in a healthcare field of study highly preferred; Bachelor's degree in a healthcare field of study preferred.
  • Multi-lingual capabilities preferred, but not required.
  • Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Technologically savvy, with proficiency in Microsoft Office applications and other relevant software.
  • Certification, coursework, and/or college credit in social services, public health, health-related studies, or a related field.

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