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Lead Business Improvement Analyst
2 months ago
The Senior Management Analyst is an integral part of the Process and Continuous Improvement (PCI) team within the Business and Quality Operations Section of the Provider Finance Department (PFD). This role encompasses:
1) orchestrating and executing organizational assessments and evaluations, along with scrutinizing systems and procedures,
2) overseeing SharePoint administration,
3) managing PowerApps and Power Automate workflows,
4) supporting project management initiatives,
5) leading work simplification assessments, and
6) analyzing operations and procedural manuals to enhance management efficiency and effectiveness.
This position operates under minimal supervision, allowing for the exercise of initiative and independent judgment.
Key Responsibilities:
Key Responsibilities:
Aids in the formulation, execution, and dissemination of policies, procedures, processes, training, and quality assurance activities aimed at enhancing departmental performance.
Facilitates the creation of presentations and talking points, monitors and reports on performance metrics. Consolidates and presents research findings in a manner that is beneficial and suitable for the target audience.
Collaborates with other PFD teams and divisions under the Chief Financial Officer to ensure appropriate responses and cooperation for both internal and external projects and processes.
Maintains PowerApps, Power Automate workflows, and dashboards.
Manages the PFD SharePoint sites, working with managerial teams to ensure that updated information is readily available and easily accessible on SharePoint pages.
Provides support, guidance, and accountability for team activities, processes, and communications. Assists with departmental coordination to ensure compliance with federal and state regulations.
Required Skills and Qualifications:
Exceptional and effective communication skills, both verbal and written.
Proficiency in producing clear written content, publications, and technical documents.
Competence in utilizing computer/laptop equipment and relevant Microsoft Power Platform software applications.
Experience with automated systems for documentation, research, and tracking purposes.
Ability to work collaboratively and cooperatively with diverse groups.
Understanding of organizational development and management practices as they relate to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
Familiarity with data and trend analysis.
Knowledge of principles and practices of business operations and management.
Awareness of state and federal laws, rules, and policies pertaining to health and human services.
Skill in conducting quality assurance activities and identifying trends that signal a need for policy or process enhancements or additional training.
Capability to assist in directing program activities to establish goals and objectives that align with the strategic plan, and to devise solutions for administrative challenges.
Ability to cultivate and maintain positive, effective working relationships with others.
Capacity to think creatively and foster creative thinking in others.
Flexibility to adapt in a changing environment.
Proficiency in developing training materials and instructing and training others.