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Guest Relations Executive

2 months ago

Hollywood, Florida, United States Seminole Gaming Full time
Job Description

Overview

At Seminole Gaming, we take pride in our rich history of providing exceptional entertainment experiences. Our flagship venue has evolved into a premier destination for gaming enthusiasts, featuring a vast array of state-of-the-art slot machines and live table games. Our commitment to unparalleled service ensures that every visitor feels like a valued Guest.

Our Commitment to Service:
We believe in treating every visitor as a Guest, ensuring they receive the highest level of service and attention. This philosophy is central to our mission at Seminole Gaming, where we strive to create memorable experiences for all.


Responsibilities

As a Guest Relations Executive, your primary focus will be to foster relationships with our esteemed guests to enhance their gaming experience and drive revenue growth.

Key Responsibilities

  • Build and maintain strong relationships with valued guests, promoting our gaming offerings and amenities.
  • Welcome guests in the gaming area and engage in social events and special promotions.
  • Monitor guest visits, coordinate accommodations, and provide complimentary services in line with established protocols.
  • Facilitate the issuance of Player's Club cards and promote associated programs and incentives.
  • Drive gaming revenue growth by developing a targeted guest base.
  • Maintain accurate guest history records for future visits, ensuring the confidentiality of customer rewards and credit lines.
  • Address guest concerns and complaints with professionalism and efficiency.
  • Offer personalized services, including food, beverages, transportation, and event coordination.
  • Meet performance targets set by management related to room bookings, new card sign-ups, and events.
  • Contribute to the development of promotional programs and marketing strategies.
  • Stay informed about gaming machines, player tracking systems, and property events.
  • Keep abreast of competitive offerings in the market.
  • Safeguard the confidentiality of departmental and company records.
  • Perform additional duties as assigned.

Qualifications

  • A minimum of five years of experience as a casino host and three years in casino marketing within Florida.
  • Demonstrated enthusiasm, a vibrant personality, and a professional demeanor.
  • High school diploma or equivalent; a Bachelor's degree in a relevant field is preferred.
  • Proficient in Microsoft Office Suite, particularly Excel and Word.
  • Exceptional communication skills, integrity, and a strong work ethic.
  • Adherence to all Gaming Commission Regulations and company policies.
  • A commitment to delivering outstanding service that encourages guest loyalty.
  • Willingness to exceed expectations in fulfilling job responsibilities.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Capability to manage stressful situations effectively.
  • Ability to make informed decisions regarding guest services based on tracked play.
  • Self-motivated and capable of working independently under pressure.
  • Analytical skills and a customer service orientation are essential.
  • Ability to multitask efficiently.
  • Understanding of Seminole Tribe of Florida policies and procedures.
  • Effective communication skills in English, particularly related to job duties.
  • Basic mathematical skills for position responsibilities.
  • Ability to navigate non-standard situations requiring independent judgment.

Work Environment:

  • Ability to work in a smoking environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Physical capability to move around the property and stand for extended periods.
  • Manual dexterity to operate office equipment.
  • Ability to lift up to 30 pounds and perform limited bending and reaching.
  • Primary duties will be conducted on the Casino Floor with regular public interaction.

Closing:

Seminole Gaming prioritizes the hiring of Native Americans in all employment practices. Preference is given to members of the Seminole Tribe and other federally recognized Native American Tribes who meet job qualifications.

As part of the employment process, final candidates will undergo a background check to obtain gaming licensure, which may include credit checks, criminal background checks, and drug screening.

Disclaimer
This job description reflects the current role; management reserves the right to modify responsibilities as needed.