Senior Systems Engineer

4 weeks ago

New York, New York, United States SourcePro Search, LLC Full time
Job Description

SourcePro Search, LLC is seeking a highly skilled Senior Systems Engineer to join their team. As a key member of the Information Systems department, this individual will be responsible for designing, implementing, and operating reliable, secure, and well-performing 3rd party IP applications.

The ideal candidate will have a strong background in application server support, systems analysis, design, and configuration management. They will lead efforts in troubleshooting, managing, and maintaining Application servers, IIS servers, vendor appliances, and relational databases.

Key Responsibilities:

  • Provide subject matter operational and workflow support to assigned applications, with a focus on Intellectual Property department applications.
  • Work closely with vendors, IS Enterprise Systems Management team, and IP Department Management team to monitor IP database needs.
  • Create and/or update workflows with new or existing events within the IP Management System.
  • Provide 3rd level support for various Application servers and database components.
  • Responsible for escalations in day-to-day support and partners with software vendors' technical support staff to resolve complex problems on various application and database systems.
  • Responsible for designing and implementing highly available robust business applications to improve functionality and the overall end-user experience.
  • Lead project teams in making technical decisions and prepare all documentation for the Architecture Committee reviews.
  • Coordinate and perform installation of application server upgrades and fixes firm-wide.
  • Perform regular maintenance activities to ensure that all enterprise applications are running optimally.
  • Analyze performance for all 3rd party applications and applies tuning methods to optimize application efficiency.
  • Responsible for keeping up to date on related technology trends and best practice in defined areas of expertise to offer insight and guidance to Information Systems leadership.
  • Responsible for ensuring that applications adhere to standard operational procedures.

Requirements:

  • 4+ years Application server, troubleshooting with front and back-end applications experience with minimum of 3+ years' Application technical lead experience.
  • Experience with the following IP enterprise applications: CPA Inprotech, Inprodoc, IPDAS, Chemdraw, SQL Reporting server, Power BI, USPTO, EPO, and various other legal applications.
  • Experience with Windows 2016, Windows 2019, and Linux Servers.
  • Experience and competence in working with Microsoft SQL Server databases.

Preferred:

  • Bachelor's Degree in computer science or technical discipline or equivalent.
  • Advanced degree in related disciplines.
  • Strong technical writing and documentation experience.
  • Previous work experience in supporting users and various software applications.
  • Document Management System experience.
  • Aderant Compulaw Vision; ITSM systems; Inprotech, and various other legal application.
  • Strong technical writing and documentation experience.
  • Prior law firm experience.
  • IS-relevant professional certifications.

Competencies:

  • Outstanding problem solver and ability to lead by example.
  • Strong quantitative, analytical, strategic thinking and orientation to detail.
  • Relies on experience and judgment to plan and accomplish goals.
  • Exceptional customer service, initiative, and get-it-done attitude.
  • Self-motivated with a strong desire to contribute to the success of the department and company.
  • Communicate effectively at all levels within the organization.
  • Flexible and agile, ability to reprioritize with changes in the business.
  • Ability to work independently and under pressure in a fast-paced environment.
  • Ability to meet deadlines and effectively complete operational and project-based assignments.
  • Strong organizational skills including time and task management.
  • Attributes expected of all candidates include: responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in ones work, and a desire to learn.
  • Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high quality services to the firm and our clients.
  • Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

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