Parts Advisor

3 weeks ago

Redding, California, United States Wise Auto Group Full time
Job Title: Parts Advisor

We are seeking a highly motivated and customer-focused Parts Advisor to join our team at Wise Auto Group. As a key member of our Parts Department, you will be responsible for providing exceptional customer service and sales support to our retail and shop customers.

Key Responsibilities:
  • Assist customers in selecting required parts in a friendly and professional manner.
  • Inform customers of companion part requirements and specials, ensuring they are exposed to our full product line.
  • Answer phone calls, providing price quotes and other information.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders, if necessary.
  • Notify the service advisor and customer when special-ordered parts have been received.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
  • Keep the front and rear counter areas clean and uncluttered.
  • Participate in all training programs made available.
  • Stay current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
  • Perform other tasks as assigned.
Requirements:
  • At least 3 months of experience or related training, or an equivalent combination of education and experience.
  • Experience in both front and back of parts counter is preferred.
  • Strong communication and customer relations skills.
  • Strong math and reading comprehension skills.
  • General understanding of various functions of a distribution center.
  • Ability to lift 60 lbs and work at heights of 25 feet or more.
  • Ability to use a forklift or willingness to be certified within 90 days of hire.
  • 18 years of age or older.
  • Warehouse experience and material handling equipment experience preferred.
  • Computer-literate with the ability to learn and become proficient in any software program.
  • High school diploma or equivalent degree preferred.
  • Valid driver's license and a clean driving record.
Benefits:
  • Medical, Dental & Vision Insurance.
  • 401k plan with matching contributions.
  • Paid Vacation, Holiday, and Sick Pay.
  • Growth opportunities.
  • Complete paid training programs for rapid advancement, including periodic job reviews.
  • Employee vehicle purchase plans.
  • Family culture with organized structure.
  • Long-term job security.
  • Associate discounts on vehicles, service, and parts purchases.
  • Employee recognition programs.
  • Leading competitive pay.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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