Club Operations Coordinator

3 weeks ago


Baltimore, Maryland, United States Planet Fitness Full time

In a dynamic and supportive environment, Planet Fitness is seeking a highly motivated Member Services Representative to join our team. As a representative, you'll be responsible for delivering exceptional customer service and ensuring a seamless member experience.

**Job Summary:**

We're looking for a detail-oriented and organized individual who can effectively manage multiple tasks and priorities. If you have a passion for fitness and health, enjoy working in a fast-paced environment, and possess excellent communication skills, we encourage you to apply.

**Key Responsibilities and Requirements:**

  • Greet members, prospective members, and guests with exceptional customer service.
  • Handle all front desk related activities, including answering phones and assisting callers.
  • Check members into the system and facilitate new member sign-ups.
  • Provide tours and answer questions from prospective members.
  • Facilitate updates to member accounts and respond to member inquiries.

**Education and Experience:**

To be successful in this role, you should have a high school diploma or equivalent, a customer service background, and basic computer proficiency. You must also be at least 18 years old.

**Physical Demands and Compensation:**

This role requires continual standing and walking during shift, as well as occasional lifting up to 50 lbs. You may also encounter toxic chemicals during your shift. The compensation for this role is $14.00 per hour.



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