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IT Operations Manager

2 months ago

New York, New York, United States AccorHotel Full time
Job Description

Company Overview:
AccorHotels is a global leader in hospitality, dedicated to providing exceptional service and creating memorable experiences for our guests.

Your Team and Work Environment:
Located in a vibrant area, our hotel offers a unique blend of luxury and comfort, with a focus on delivering personalized service. Our team is committed to fostering an inclusive environment that values diversity and collaboration.

Role Overview:
As the IT Operations Manager, you will leverage your leadership skills to oversee the daily Information Technology functions, ensuring optimal performance and security of our systems. You will be instrumental in maintaining a high standard of service and operational efficiency across all departments.

What We Offer:
Joining AccorHotels means becoming part of a dynamic team where you can grow your career and enhance your skills. We provide competitive employee benefits, including travel discounts and comprehensive healthcare plans.

Key Responsibilities:

  • Deliver exceptional service consistently, ensuring guest satisfaction.
  • Oversee daily IT operations, ensuring compliance with established standards.
  • Implement and uphold IT security policies to safeguard data integrity.
  • Facilitate regular maintenance and troubleshooting of computer systems.
  • Coordinate with vendors to stay updated on technological advancements.
  • Manage software and hardware installations in accordance with company policies.
  • Support cross-departmental collaboration to enhance operational efficiency.
  • Adhere to safety protocols and departmental procedures.
  • Perform additional duties as required.

Qualifications:
To succeed in this role, you should possess:

  • Proven leadership experience in a similar capacity.
  • Strong knowledge of Windows 10 and MS Office applications.
  • CompTIA A+ certification.
  • Experience with WDS and image development.
  • Understanding of TCP/IP networks.
  • A degree in a related field.
  • Excellent communication and organizational skills.
  • A commitment to teamwork and guest service excellence.

Additional Information:
Please note that the hotel is unable to assist candidates in obtaining work authorization documents. Candidates must be legally eligible to work in the United States.