General Manager

1 month ago

Corpus Christi, Texas, United States Oak View Group Full time
Job Title: General Manager

Join Oak View Group, the global leader in venue development, management, and premium hospitality services for the live event industry. We are seeking a highly skilled General Manager to oversee all food and beverage operations at the American Bank Center.

Job Summary:

The General Manager will be responsible for the efficient, professional, and profitable operation of the food and beverage operations, including concessions, premium areas, and catering operations. This individual will oversee every managerial, full-time, and part-time position, ensuring full compliance with state and federal labor laws, sanitation, and food-related ordinances.

Key Responsibilities:
  • Ensure legal, efficient, professional, and profitable operation of the assigned OVG venue.
  • Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor, and product costs.
  • Maintain positive client relationships and establish effective communication techniques.
  • Final decision-maker on equipment purchases and leases.
  • Conflict resolution, last-resort mediation, arbitration, and labor negotiations, when applicable.
  • Ensure compliance with federal, state, local, and company regulations regarding the sale of alcohol, OSHA, payroll, employment, and EEO guidelines.
  • Author, review, and amend policies and procedures, as required.
  • Oversee scheduling and labor allocation.
  • Analyze ticket sales in relation to anticipating staffing needs, target market demographics, and determine and project point-of-sale to guest ratio.
  • Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods.
  • Be held accountable for establishing and maintaining proper safety and sanitation procedures and ensuring proper repair and maintenance of foodservice equipment.
  • Project manage as required.
  • Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location.
  • Directs and assists managers in preparing and attaining future goals.
  • Provides each manager with the proper direction and follows up on all assignments.
  • Inspects the operation on a regular basis to ensure that the established quality standards are maintained.
  • Serves as the lead in developing new concepts and the ability to develop revenue-generating opportunities to set the operation apart from others in the industry.
  • Prepares required reports accurately and submits them on time, follows up with department heads to ensure that their reporting is completed within the same guidelines.
  • Develops an effective management team.
  • Gives the managers clear direction and provides the necessary assistance for them to perform their work.
  • Evaluates each manager's performance and makes recommendations for their improvement.
  • Reviews and assists in the development of menus and marketing plans with the appropriate department heads.
  • Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light.
Requirements:
  • MA or MS; BA or BS with a business-related major or hospitality preferred.
  • Minimum 5 years of management experience in the contract food service industry, with an emphasis placed on concert and sports venues.
  • Nationally recognized, advanced food service sanitation training course certification.
  • Operational management experience as well as technical experience in financial acumen, budgeting, and business operations.
  • Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
  • Strong background with a heavy emphasis on premium and catering services.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Possess a thorough working knowledge of all existing concessions and premium services locations.
  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG and venue concession and premium services operations.
  • Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently with little direction.
  • Experience in a fast-paced arena, convention center, ballpark, or stadium preferred.
What We Offer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis, including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.

We offer a competitive salary of $85,000 to $95,000 and a bonus-eligible package. Our benefits include health, dental, and vision insurance, a 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024.

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