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Client Support Specialist
2 months ago
Position Type
Full-time
Overview
Auto Trakk serves as a dedicated center for a pre-owned vehicle leasing initiative, aimed at providing dependable transportation solutions for individuals facing credit challenges.
Role Summary
We are seeking a Customer Service Representative to join our team. This role encompasses responsibilities as a receptionist and general administrative support. The primary functions of this full-time position include engaging with clients to deliver daily telephone assistance, along with support through various communication channels. You will be responsible for addressing customer inquiries regarding their Auto Trakk accounts, clarifying lease contract details, processing payments, and providing information to the public and other interested parties about the organization's operations.
Key Responsibilities
- Verify customer identity in compliance with established standards.
- Engage with clients via phone, email, text, or chat to provide account information and lease program details.
- Process payments and address customer inquiries related to payments.
- Update customer account information as needed.
- Respond to inquiries about property taxes, warranties, vehicle registration, and device-related issues.
- Clarify End of Lease options to clients, coordinating arrangements and seeking management approval.
- Initiate follow-up communications with clients to resolve outstanding issues.
- Document all interactions, including inquiries, complaints, and actions taken, along with next steps.
- Handle administrative tasks related to incoming and outgoing correspondence.
- Operate a multi-line phone system to manage calls effectively.
- Provide information to callers regarding company details and services.
- Welcome visitors to Auto Trakk, determining the purpose of their visit.
- Utilize computers for various tasks, including database management and document processing.
- Manage office equipment, arranging repairs as necessary.
- Sort and distribute mail and messages.
- Coordinate express mail services.
- Perform general administrative tasks such as filing and maintaining records.
- Transmit information or documents to clients through various means.
- Maintain the reception area, ensuring a tidy and welcoming environment.
All tasks must align with company policies and procedures.
Working Hours
The standard working hours for this position are Monday to Friday, with occasional Saturday shifts. This role is structured around a 40-hour workweek, with flexibility based on business needs.
Qualifications
- Strong verbal and written communication skills, with a solid understanding of the English language.
- Proficiency in using computers for various functions, including document management and Microsoft Office Suite.
- Experience with multi-line phone systems for effective communication.
- Knowledge of customer service principles and practices.
- Familiarity with general office equipment.
- A high school diploma or equivalent (GED) is required.
Compensation
The hourly wage for this position is $16.00.
