Current jobs related to Dedicated Client Support Specialist - Reading, Pennsylvania - Federal Hill Solutions

  • Dedicated Client Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Federal Hill Solutions Full time

    Job Title: Dedicated Client Support AnalystKlik Solutions is a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio includes digital marketing, data analytics, compliance, security solutions, and cloud expertise.Job Summary:We are seeking a highly skilled Dedicated Client...

  • Clinical Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Chimes Full time

    Job Description:In this role, the Clinical Support Specialist plays a vital part in managing client communication and needs, working collaboratively with administrative and clinical staff members. The position involves overseeing all processes related to client records, from data entry to release of information and archiving.Key Responsibilities:Answer the...

  • Clinical Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Chimes Full time

    Job Description:In this role, the Clinical Support Specialist will work collaboratively with administrative and clinical staff to manage client communication and needs. This position has oversight of all processes involving client records from data entry to release of information to archiving.Key Responsibilities:Answer the intake line during business...

  • Client Account Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Berks Counseling Center Full time

    Job Title: Client Account SpecialistAt Berks Counseling Center, we are seeking a highly skilled Client Account Specialist to join our team. As a Client Account Specialist, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Perform daily routine monitoring of schedules for accuracy and...

  • Clinical Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Chimes Full time

    Job Title: Clinical Support SpecialistChimes is seeking a highly skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will play a vital role in managing client communication and needs, working cooperatively with administrative and clinical staff members to ensure seamless service delivery.Key Responsibilities:Manage...

  • Administrative Support Specialist

    2 weeks ago

    Reading, Pennsylvania, United States RemX Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at RemX. As an Administrative Support Specialist, you will provide administrative support to the Program Office with VMS Dashboard responsibilities.The ideal candidate will have 2-4 years of experience in ATS management, with a strong...

  • Administrative Entity Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Service Access & Management, Inc. Full time

    {"title": "Administrative Entity Support Specialist", "subtitle": "Ensure Compliance and Promote Client Satisfaction", "content": "At Service Access & Management, Inc., we are committed to leaving a positive impact on every individual we interact with.We are seeking an Administrative Entity Support Specialist to join our team, responsible for ensuring...

  • Nurse Specialist

    4 weeks ago

    Reading, Pennsylvania, United States HealthEcareers - Client Full time

    Job Title: Registered NurseBAYADA Home Health Care is seeking a skilled Registered Nurse to provide high-quality care to clients in their homes. As a Registered Nurse, you will be responsible for delivering comprehensive care to clients, including administering medication, wound care, and treatments.Responsibilities:Develop and implement individualized care...

  • Residential Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Advocates Full time

    Job SummaryWe are seeking a highly motivated and compassionate Residential Support Specialist to join our team at Advocates. As a key member of our team, you will provide ongoing support, guidance, and supervision to clients, ensuring a clean, safe, and home-like environment.ResponsibilitiesUnder the supervision of a qualified professional, provide...

  • Family Support Specialist

    2 weeks ago

    Reading, Pennsylvania, United States Children's Home of Reading Youth & Family Services Full time

    Job SummaryChildren's Home of Reading Youth & Family Services is seeking a qualified Family Support Specialist to join our team. The successful candidate will be responsible for implementing the Parents as Teachers (PAT) model, focusing on parent-child interaction, development-centered parenting, and family well-being.Key ResponsibilitiesRecruit and engage...

  • Administrative Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Penske Truck Leasing Full time

    About the RolePenske Truck Leasing is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at our corporate headquarters. As a key member of our HR department, you will be responsible for providing exceptional support to our front desk operations, ensuring all calls are promptly answered and routed accurately, and...

  • Administrative Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Penske Truck Leasing Full time

    Job SummaryPenske Truck Leasing is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at our corporate headquarters. As a key member of our HR department, you will be responsible for providing exceptional support to our front desk operations, ensuring all calls are promptly answered and routed accurately, and...

  • Community Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Apis Services, Inc. Full time

    Unlock a Rewarding Career in Disability SupportAt Apis Services, Inc., we're dedicated to empowering individuals with intellectual and developmental disabilities to live meaningful, independent lives. As a Community Specialist, you'll play a vital role in making this vision a reality.Key Responsibilities:Transport individuals to appointments and activities...

  • Client Support Specialist

    2 months ago

    Reading, Pennsylvania, United States Redner's Markets Full time

    Position Overview:As a vital member of our team, you will ensure exceptional service standards are upheld across all customer interactions. Your leadership will guide front end operations and personnel to foster a welcoming environment.Key Responsibilities:1) Enhance customer satisfaction by delivering outstanding service quality.2) Oversee and manage front...

  • Direct Support Professional Part Time

    4 weeks ago

    Reading, Pennsylvania, United States INTEGRITY SUPPORT SOLUTIONS Full time

    Job SummaryIntegrity Support Solutions is seeking a dedicated and compassionate Direct Support Professional to provide individually-focused care and assistance to adults with intellectual and developmental disabilities, autism spectrum disorder, and/or mental health challenges. The ideal candidate will be responsible for encouraging growth towards...

  • Technical Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Federal Hill Solutions Full time

    Job SummaryWe are seeking a highly skilled Dedicated Client Support Analyst to join our team at Federal Hill Solutions. As a key member of our support team, you will be responsible for providing exceptional technical service and support to our clients.Key ResponsibilitiesProvide technical service and support to end-users via phone, email, and in-person...

  • Administrative Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Penske Truck Leasing Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Penske Truck Leasing. As a key member of our corporate front desk team, you will be responsible for providing exceptional customer service and support to our internal associates and external customers.Key ResponsibilitiesAnswer and direct...

  • Client Retention Associate

    4 weeks ago

    Reading, Pennsylvania, United States SALESBOAT INC Full time

    Client Retention SpecialistWe are seeking a highly motivated and results-driven Client Retention Specialist to join our team at Salesboat Inc. As a key member of our sales and marketing team, you will play a crucial role in driving client acquisition and retention through exceptional customer service and relationship-building skills.Key...

  • After School Support Specialist

    4 weeks ago

    Reading, Pennsylvania, United States Wyndy LLC Full time

    After School Support PositionWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, creating engaging and educational activities that promote social skills and academic growth.Key Responsibilities:Assist students with homework...

  • Medical Support Specialist

    3 weeks ago

    Reading, Pennsylvania, United States Concentra Full time

    Medical Support SpecialistAt Concentra, we are seeking a Medical Support Specialist to join our patient care team. As a vital member of our team, you will play a crucial role in providing exceptional care to our patients.Our mission is to improve the health of America's workforce, one patient at a time. As a Medical Support Specialist, you will be...

Dedicated Client Support Specialist

2 months ago

Reading, Pennsylvania, United States Federal Hill Solutions Full time
About the Role

Federal Hill Solutions is seeking a highly skilled Dedicated Client Support Analyst to join our team. As a key member of our technical operations team, you will be responsible for providing exceptional technical service and support to our clients.

Key Responsibilities
  • Technical Service and Support: Provide technical service and support to end-users, ensuring that their technical issues are resolved in a timely and professional manner.
  • Incident Triage and Resolution: Monitor dedicated queues, provide triage of all incidents, and request tickets to determine the next steps in troubleshooting.
  • Documentation and Communication: Document incidents and requests in our managed ticketing system, record actions, and follow up on deferred actions. Communicate with end-users to keep them informed of the progress and status of calls/tickets throughout the resolution.
  • Collaboration and Problem-Solving: Collaborate with end-users and co-workers to diagnose and resolve problems. Troubleshoot, analyze, resolve, track, escalate, and document all incidents and requests.
  • SLA and KPI Management: Ensure that all metrics and KPIs are maintained, and that incidents are resolved within an appropriate SLA MTTR timeframe or escalated to the appropriate team/tier for resolution.
  • On-Call Rotation: Serve within dedicated On-Call Rotation for assigned client ticket escalations for after-hours incidents, both remote and onsite.
Requirements
  • A minimum of 4 years of experience in a Helpdesk / IT Support Center
  • Sound knowledge of computer hardware/software, mobile devices, operating systems, and network-related technologies
  • Excellent verbal and written communication skills, phone etiquette, data entry, and soft skills
  • Must be customer-focused and service-oriented, attentive to details, with the ability to multitask and act with professionalism always
  • Flexible schedule required Monday through Sunday
  • Microsoft Certified Professional, CompTIA A+, and/or HDI certifications are a plus
  • Familiarity with mobile tools and applications
  • Technical degree or certification
  • Must have own vehicle and valid driver's license
  • Familiar with Kasey Autotask, Datto RMM, and Auvik is a plus