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Retail Store Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our retail team at Sherwin-Williams. As a key member of our store team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.
Key Responsibilities- Provide outstanding customer service, ensuring high levels of customer satisfaction and loyalty.
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
- Build and maintain strong relationships with wholesale and retail customers, identifying opportunities to increase sales and improve customer satisfaction.
- Process sales transactions accurately and consistently, adhering to company policies and procedures.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue.
- Maintain precise work order files and formulas, ensuring accurate and efficient operations.
- Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment.
- Tint and mix products as needed, to customer specifications, ensuring high-quality results.
- Assist in making deliveries, as needed, and load/unload delivery trucks, maintaining a safe and efficient delivery process.
- Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience.
- Remain knowledgeable on products offered, discussing available options and making recommendations to customers.
- Comply with inventory control procedures, ensuring accurate and efficient inventory management.
- Suggest ways to improve sales and customer satisfaction, driving business growth and revenue.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Have a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Have at least one (1) year experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
- Ability to read, write, comprehend, and communicate in more than one language.
- Ability to read, write, comprehend, and communicate in Spanish.
At Sherwin-Williams, we believe in careers that grow with you. We provide opportunities for professional growth and development, and we value the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
We are committed to an inclusive and diverse workplace, and we believe in the importance of equal employment opportunities. We will consider qualified applicants with arrest or conviction records in accordance with applicable federal, state, and local laws.
Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
