Concierge Operations Manager

1 day ago


Boston, Massachusetts, United States Boston Residential Concierge Full time

Job Title: Concierge Operations Manager

Estimated Salary:$70,000 - $90,000 per year

In this role, you will oversee the day-to-day operations of our residential building, including managing staff, maintaining high levels of customer service, and ensuring seamless communication between departments.

Main Responsibilities:

  • Oversee the implementation of policies and procedures to improve resident satisfaction and overall building performance
  • Develop and manage budgets to optimize operational efficiency
  • Collaborate with other department leads to achieve common goals and objectives
  • Build relationships with vendors and contractors to negotiate prices and services
  • Maintain accurate records and reports to track key performance indicators (KPIs)

Essential Skills and Qualifications:

  • At least 2 years of experience in residential property management or a related field
  • Proven ability to lead and motivate teams to achieve desired results
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Basic knowledge of budgeting and financial management principles


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