Customer Service Representative

2 weeks ago


Winter Park, Florida, United States Conduent State & Local Solutions, Inc Full time
Customer Service Representative Job Description

At Conduent State & Local Solutions, Inc, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients' customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely resolutions.
  • Utilize knowledge management systems to research and resolve customer issues.
  • Process transactions and maintain accurate records.
  • Communicate effectively with customers, empathizing with their concerns and providing solutions.
  • Collaborate with internal teams to resolve complex customer issues.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and familiarity with customer relationship management software.

What We Offer:

  • Competitive hourly rate of $14.50 per hour, with opportunities for advancement.
  • Full-time employment with benefits, including paid holidays and time off.
  • Paid training and ongoing support for professional development.
  • A dynamic and supportive work environment with opportunities for growth and advancement.

Why Join Us:

  • Conduent State & Local Solutions, Inc is a rapidly growing organization with a commitment to excellence and customer satisfaction.
  • Our team is dedicated to providing exceptional service and support to our clients and their customers.
  • We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

Equal Opportunity Employer:

Conduent State & Local Solutions, Inc is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.



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