Team Leader

2 days ago

Mentor, Ohio, United States GetGo Café + Market Full time

Job Summary:

A Team Leader at GetGo Café + Market supervises Crew and WetGo Leads and other Team Members. The Team Leader will report to a Store Leader. A Team Leader is responsible for hiring the right person, ensuring training is completed and by directing and developing the team. Growing sales through coaching and directing Team Members to execute merchandising plans, ensuring excellent customer service, controlling costs and continuously improving processes are also key responsibilities.

Job Responsibilities:

  • Interview, select and train Team Members;
  • Direct the work of Team Members;
  • Appraise Team Members' productivity and efficiency for the purpose of recommending promotions or other changes in status;
  • Handle Team Member issues including, but not limited to complaints;
  • Discipline Team Members;
  • Plan the work;
  • Distribute or assign the work among Team Members;
  • Provide for the safety and security of Team Members or the store;
  • Manage the budget for your department or location;
  • Manage inventory for your department or location;
  • Monitor or implement compliance measures

Key Responsibilities:

  • Consistently makes sound decisions and takes appropriate actions to:
  • Meet or exceed key performance metric targets/projections;
  • Execute merchandising plans in order to maximize sales and reduce waste;
  • Manage inventory to maximize sales, control costs and reduce waste;
  • Schedule Team Members to ensure coverage that meets the needs of the business and Team Members;
  • Delegate and assign work to Team Members to ensure match between work to be done and Team Member knowledge and skills

Additional Responsibilities:

  • Interviews Team Member candidates by following a standard procedure.
  • Consults with store leader or district leader on final Team Member hiring decisions.
  • Supports the professional development of Team Members through appropriate talent management processes.
  • Provides continuous, effective feedback and coaching to Team Members related to safety, service, and overall work performance, including fairly managing performance problems.
  • Models Our Core Values, relevant Skills for Success and Team Member-level knowledge and skills.
  • Ensures that all Team Members are trained to perform their jobs safely, effectively and to provide great customer service.
  • Conducts all aspects of store orientation following a standard procedure, including following up with all new Team Members during and following initial orientation and job skills training.
  • Ensures conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by engaging Team Members in continuous improvement efforts.

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