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Service Leader

2 months ago

Mentor, Ohio, United States Chipotle Full time
Job Summary

Chipotle Mexican Grill is seeking a highly skilled Service Leader to join our team. As a Service Leader, you will be responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well trained and provides good customer service.

Key Responsibilities
  • Ensure great tasting, high quality food is served
  • Help resolve food quality issues
  • Support food safety by ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and following Daily Food Safety Checklist and food safety policies and procedures
  • Help resolve customer incidents and work to ensure positive customer experiences
  • Monitor crew breaks, shift changes, shift meetings, and line schedules
  • Develop and cross-train all front of house Crew
  • Assist with Crew performance reviews
  • Develop future Service Leaders
  • Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Requirements
  • Chipotle Crew member and/or Kitchen Leader experience
  • Ability to understand and articulate Chipotle's Food With Integrity philosophy
  • Knowledge and experience of cash handling policies and procedures
  • Knowledge of Food Safety and health department matters
  • Familiarity with office paperwork
  • Ability to speak, write, read, and understand the primary language(s) of the work location
  • High school diploma
  • Restaurant experience
About Chipotle

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. We are a people-first company rooted in values, committed to making our food more accessible to everyone while continuing to be a brand with a demonstrated purpose as we lead the way in digital, technology and sustainable business practices.

We are an equal opportunity employer that values diversity at all levels. As a people-first company, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion.