Hotel Receptionist

Company Overview: Comfort Inn is a leading hotel chain that prides itself on providing exceptional customer service and a comfortable stay for its guests. As a Hotel Front Desk Agent, you will be the face of our brand and play a crucial role in ensuring our guests have an enjoyable experience.

Job Summary: We are seeking a highly motivated and organized individual to join our team as a Hotel Front Desk Agent. In this role, you will be responsible for managing front desk operations, handling guest inquiries, and providing exceptional customer service.

Responsibilities:

• Check-in/Check-out: Process guest arrivals and departures, including distributing room keys, verifying identification, and processing payments.
• Reservation Management: Manage online and phone reservations, ensure accuracy, and communicate with guests regarding their bookings.
• Credit Card Verification: Inform customers about payment methods and verify their credit card data to ensure smooth transactions.
• Guest Registration: Register guests, collecting necessary information such as contact details and dates of stay.
• Room Assignment: Welcome guests upon arrival and assign rooms, ensuring they meet their needs and preferences.
• Amenity Information: Provide guests with information about our hotel's amenities, available rooms, rates, and services.
• Complaint Resolution: Respond to client complaints in a timely and professional manner, resolving issues to their satisfaction.
• Housekeeping Liaison: Coordinate with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
• VIP Services: Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
• Upselling: Identify opportunities to upsell additional facilities and services, enhancing the guest experience.

Requirements: To be successful in this role, you must possess excellent communication skills, be proficient in using computer systems, and have the ability to work effectively in a fast-paced environment. Prior experience in a similar role or in hospitality is desirable but not essential.

Salary: The estimated salary for this position is $35,000 - $45,000 per annum, depending on location and experience.

Benefits: As a valued member of our team, you will enjoy a range of benefits, including competitive pay, comprehensive training, and opportunities for career advancement.