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Customer Service Representative
1 month ago
As a Customer Service Representative for Joshua Ross - State Farm Agent, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are seeking a highly motivated and customer-focused individual to join our team in Charlotte, NC.
Key Responsibilities:
Establish and maintain strong customer relationships through regular follow-ups and needs-based reviews.
Use a customer-focused approach to educate customers about insurance options and develop leads, schedule appointments, and market appropriate products and services.
Collaborate with the Agent Team to achieve sales and customer satisfaction goals.
Requirements:
Interest in marketing products and services based on customer needs.
Excellent communication skills, both written and verbal.
People-oriented and detail-oriented with a proactive approach to problem-solving.
Ability to work in a team environment and learn computer functions.
What We Offer:
Hourly pay plus commission/bonus opportunities.
Health benefits and paid time off (vacation and personal/sick days).
Flexible hours and growth potential within the agency.
License reimbursement and opportunities for advancement.
About Us:
Joshua Ross - State Farm Agent is a State Farm independent contractor agent, not affiliated with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. We are committed to helping our customers achieve their goals and live their best lives.
