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Fire Service Technician Specialist
2 months ago
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.
Join Our Winning TeamWe're seeking a highly skilled Fire Service Technician to join our team. As a Fire Service Technician, you will be responsible for diagnosing problems and performing service and repairs on electronic fire alarm systems and other related building system products at customer sites.
Key Responsibilities- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins to repair equipment.
- Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell.
- Read and interpret blueprints, diagrams, submittals, specifications, software, systems, programs, schematics, and operational product manuals.
- Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
- Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers.
- Obtain customer signature upon completed service call assignment.
- Participate in a scheduled On-call rotation.
- Help to train or mentor others on the service team.
- Perform other duties as assigned.
- 2-3 years documented experience in low voltage electrical systems, including Fire/Life Safety systems.
- Valid Fire Alarm License.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
- High School Diploma or equivalent.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours, including weekends, to meet customer requirements.
- Overnight travel may be required.
- Demonstrate a high level of customer service.
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and ability to learn quickly.
- Possess a valid driver's license and driving record that meets company requirements.
- Able to pass a pre-employment background and drug test.
- Retain any licenses that are required by National, State, and Local codes.
- Completion of SimplexGrinnell Programming training within 12 months.
- Willing to obtain NICET certifications.
- Access Control/Security experience.
Johnson Controls International is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.
