Transportation Liaison Manager

2 weeks ago


Houston, Texas, United States Advatix Full time
Job Title: Transportation Liaison Manager

Advatix, Inc. is seeking a highly skilled Transportation Liaison Manager to join their team. This role will be responsible for creating and maintaining a value-added partnership between the company and their customers.

Key Responsibilities:
  • Process orders for outbound shipping for transportation clients
  • Apply expert-level proficiency in the use of the client's Cloud Suite Logistics Execution Platform (LEP) and other transportation management systems
  • Conduct rate shopping to ensure the best pricing options
  • Book shipments with the appropriate provider, per business rules set
  • Maintain constant awareness of order status and report potential/actual delivery delays to leadership teams
  • Conduct billing and reporting activities consistent with applicable billing and reporting SOPs
  • Address shipping claims activity for lost, damaged, or other shipment complaints with the proper Carrier representative
  • Perform customer-facing account management contact activities, as needed
  • Drive achievement of established Service Level Agreement (SLA) metrics for internal and external customers
  • Identify and manage customer update meetings, including recognizing and communicating actual or potential business health risks, and recommendations for necessary actions to achieve optimization
Requirements:
  • Bachelor's degree or equivalent in experience and evidence of exceptional ability
  • At least five (5) years of working experience in transportation shipping operations
  • Experienced with all aspects of logistics: dangerous goods/hazardous cargo, importing/exporting, customs clearance, and oversized cargo
  • Excellent analytical and judgment skills, with the ability to effectively communicate both written and verbally at all levels of the organization, and with external suppliers
  • Ability to work independently in a fast-paced environment, prioritize appropriately, and handle multiple tasks and projects simultaneously with various cross-functional teams
  • Excellent written and verbal communication skills
  • Advanced Level in MS Office 365 (focus on Excel and PowerPoint)
  • Ability to travel when required

Advatix, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace that values diversity and promotes equal opportunities for all employees.



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