Director of Homeowner Services

2 months ago


Durham, North Carolina, United States Habitat for Humanity Canada Full time
Director of Homeowner Services

This position is a senior leader within Habitat for Humanity of Durham and must represent the organization accordingly in all their interactions. The primary responsibility of this role is to effectively implement all aspects of Habitat for Humanity of Durham's application process to fulfill the organization's strategic plan and mission of increasing families served. Additionally, the role involves building and growing Habitat for Humanity of Durham's communities through outreach and homeowner education.

Key Responsibilities:
  • Streamline and review application processes for homeownership, repairs, and homeowner incubation programs while ensuring compliance with relevant regulations.
  • Maintain certification as a Qualified Loan Originator as mandated by Habitat International.
  • Oversee and supervise the daily functions of Homeowner Services Manager, Post Purchase Engagement Specialist, and Homeowner Services Specialist.
  • Manage and facilitate Homeowner Services and Support Committees.
  • Conduct formal interviews with home buyers and provide pre and post-closing budget instructions.
  • Evaluate and authorize loan applications, ensuring compliance and underwriting guidelines are met.
  • Manage closing process with partner families and oversee the repair application process.
  • Work with the attorney to manage foreclosure and bankruptcy processes.
  • Monitor delinquency and follow-up on mortgages in Habitat's loan portfolio.
  • Prepare required information for Habitat's Board of Directors and subcommittees.
  • Communicate with other agencies and neighborhood organizations involved with Habitat families.
  • Attend community events and meetings as needed and contribute as a member of Habitat's Leadership team.
  • Create and adhere to an annual departmental budget and perform other duties as assigned.
Requirements:
  • Education: Bachelor's degree or equivalent preferred plus certification as a Qualified Loan Originator.
  • Experience: Minimum 5 years of supervisory/management experience.
  • Skills: Strong organizational and communication skills, proficiency in MS Office Suite.
  • Characteristics: Energetic, collaborative, and flexible with a team-player mentality.
  • Interest in and commitment to affordable housing.

This position requires a flexible schedule with weeknight and weekend commitments. The Director of Homeowner Services will work closely with Habitat's leadership team to support the organization's mission within the Durham community.



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