Lube Lead Technician

1 week ago

Rockwall, Texas, United States Sun Auto Tire and Service Full time
Job DescriptionJob Title:

Lube Lead

Job Summary:

We are seeking a highly skilled and experienced Lube Lead to join our team at Sun Auto Tire & Service. The successful candidate will be responsible for overseeing the Express lube service lanes, developing and supervising a team of lube service advisors and technicians, and ensuring high-quality service delivery.

Key Responsibilities:
  • Supervision and Leadership: Lead, mentor, and supervise a team of lube employees to ensure all team members follow proper procedures and safety protocols.
  • Service Management: Oversee and coordinate all quick lube services, including oil changes, fluid checks, filter replacements, tire rotations, and other routine maintenance tasks.
  • Quality Control: Ensure all services are performed to the highest standards and in accordance with manufacturer specifications and company policies.
  • Customer Interaction: Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
  • Training and Development: Provide training and development opportunities for lube employees to enhance their skills and knowledge.
  • Technical Documentation: Maintain accurate records of services performed, customer interactions, and inventory levels utilizing technology provided.
  • Problem-Solving: Address and resolve any issues or complaints from customers or team members promptly and effectively.
  • Safety and Cleanliness: Ensure the quick lube area is kept clean, organized, and safe at all times. Adhere to all safety regulations and procedures.
  • Inspections: Conduct thorough inspections of vehicles to identify potential issues, such as leaks, worn parts, or other maintenance needs.
Requirements:
  • Attention to Detail: High attention to detail to ensure quality and accuracy in all services performed.
  • Technical Skills: Some knowledge of vehicle maintenance and lubrication services.
  • Leadership: Strong leadership and supervisory skills with the ability to motivate and manage a team.
  • Customer Service: Excellent communication and interpersonal skills to interact effectively with customers and team members.
  • Organizational Aptitude: Ability to learn organizational and time-management skills to handle multiple tasks and priorities.
  • Problem-Solving: Ability to troubleshoot and resolve issues efficiently and effectively.
  • Physical Stamina: Ability to perform physically demanding tasks, including lifting up to 50 pounds, ability to work with hands above head, climbing stairs, and standing for extended periods.
  • Teamwork: Ability to work collaboratively with other technicians and service personnel.
  • Certifications: Relevant certifications or technical training in automotive maintenance is a plus.
  • Drivers License: Valid Drivers License.
Education and Experience:
  • Minimum of 1 year in supervisory service role.
  • Completion of a vocational training program in automotive technology is advantageous.
Working Conditions:
  • Environment: Work is primarily performed in a service garage setting with exposure to various weather conditions, noise, and vehicle exhaust.
  • Schedule: Full-time position with potential for weekend and evening shifts.

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