Housekeeping Team Lead
2 weeks ago
Housekeeping Team Leader Job Description
**Job Summary:**
The Housekeeping Team Leader is responsible for ensuring the cleanliness and guest satisfaction of hotel rooms and public areas. This role requires strong leadership and communication skills, as well as the ability to train and supervise a team of Guest Room Attendants.
**Key Responsibilities:**
* Train and supervise a team of Guest Room Attendants on proper cleaning methods and product usage
* Inspect rooms, suites, and public areas to ensure cleanliness and guest satisfaction
* Push, pull, and turn a 50-70 pound linen cart when loaded
* Change bed linen while bending and tucking in sheets and blankets under mattress
* Dust and polish furniture using household cleaners, reaching up to 6 feet high
* Sanitize and scrub bathtub, sink, toilet, and floor while kneeling/stretching/bending
* Lift a 15-18 pound vacuum cleaner and vacuum guest room
* Move furniture in room as necessary, weighing up to 15 pounds
* Load linen cart, which requires bending and reaching 6 feet high and lifting roughly 7 pounds per linen bundle
* Walk extensively to and from employee entrance, Housekeeping Department, and assigned station
* Knock on guest doors and announce their presence before entering a room
* Communicate with guests, Executive Housekeeper, and Security personnel
* Remove Room Service tables and trays from guest rooms and put into hallway
**Supervisory Responsibilities:**
* Responsible for training Guest Room Attendants on proper cleaning methods and usage of cleaning equipment and products
**Qualifications:**
* Six months to one year related experience in a casino, and/or training; or equivalent combination of education and experience
* Must possess and be able to maintain the applicable regional Gaming card(s) and/or License(s), if any
* Must be able to effectively communicate in English
* Must be able to read and write simple lists, interoffice memorandums, and business correspondence
**Language Skills:**
* Must be able to effectively communicate in English
**Mathematical Skills:**
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
**Computer Skills:**
* None
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