Global Sales Operations Specialist
7 days ago
We are seeking a skilled Global Sales Operations Specialist to join our team at The Fountain Group in Indianapolis, IN. As a key member of our operations team, you will play a critical role in supporting the success of our Sales Executives by providing expert guidance and support on sales operations cases.
About the RoleThis is a hybrid position that requires 3 days onsite and 2 days remote work. The ideal candidate will have a strong understanding of internal quote-to-cash systems and ESMB business practices. You will work independently with minimal oversight and collaborate with other specialists or business partners to solve complex issues efficiently.
Duties and Responsibilities- Case Support: Provide Tier 1 level case support to Small Medium Account Executives, including opportunity and basic quote support.
- Quote Compliance: Ensure quotes are in compliance with revenue and company policy.
- System Utilization: Work proficiently with Salesforce Lightning and utilize Excel/Google Sheets to calculate opportunity values.
- Subject Matter Expertise: Share knowledge and expertise on projects within Sales Operations.
- Contract Review: Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Order Acceptance policy.
- New Hire Onboarding: Assist with onboarding of new team members.
- Customer Resolution: Collaborate with Sales and Collections to assist resolution to customer billing investigations and disputes.
- Salesforce Experience: Prior experience with Salesforce Lightning is a plus.
- Communication Skills: Excellent communication and problem-solving skills are essential.
- Independent Work: Ability to work independently with minimal supervision.
The estimated salary for this position is $32 per hour based on previous experience. This is a 3+ month contract position with potential for extension or conversion based on performance and individual qualifications.
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