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Junior Customer Service Operations Leader

2 months ago

Detroit, Michigan, United States MMG Full time
Job Overview

The position of the Junior Customer Service Operations Leader involves implementing strategic goals to uphold our dedication to exceptional customer support and a favorable client experience. This role will oversee local team members in enhancing customer service, managing service inquiries, and ensuring timely communication regarding performance and outcomes. As this is an entry-level role, candidates will be expected to familiarize themselves with all aspects of our business operations prior to leading a team.

Key Responsibilities:

  • Develop and maintain client relationships by delivering outstanding customer service and facilitating sales through direct engagement with provided leads.
  • Acquire comprehensive knowledge of all products and services offered and effectively communicate this to clients.
  • Serve as the primary contact for both new and existing clients.
  • Address and resolve client or member account issues and inquiries.
  • Execute customer account maintenance requests from clients.
  • Offer insightful business recommendations and guidance to clients.
  • Preserve client relationships by identifying and resolving potential issues.
  • Propose enhancements and innovative ideas.
  • Perform additional tasks as assigned.

Qualifications and Skills:

  • Preferred: Minimum of 2 years in a supervisory role.
  • Preferred: At least 4 years of experience in customer service.
  • Exceptional training, sales, and customer service abilities.
  • Strong organizational capabilities.
  • Effective communication skills across various management levels, maintaining a professional demeanor.
  • Adaptability in a fast-paced work environment.
  • Self-motivated and capable of working independently.
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