Treatment Services Manager
3 weeks ago
BHGRetreat is a leading provider of opioid addiction treatment services, with over 115 locations in 24 states. Our team of more than 1,900 employees serves over 42,000 patients annually.
About the JobThe Program Director oversees the daily operations of a treatment program, ensuring optimal performance in operations, staffing, training, compliance, and customer service. This role requires direct supervision of team members, scheduling, facilitating training and professional development, overseeing the delivery of treatment services, evaluating patient progress, implementing company policies and procedures, and ensuring adherence to state, federal, and accrediting agency regulations.
Duties and Responsibilities- Oversee patient admission, medication delivery, patient processing, chart preparation, and use of community resources.
- Address complaints and grievances promptly.
- Maintain high standards of the treatment center's infrastructure.
- Handle urgent and emergent issues, even outside regular hours.
- Regularly report on and improve treatment program performance.
- Manage revenue collection and budgeted expenditures.
- Ensure schedule adherence and minimize overtime.
- Adhere to attendance standards and report work-related issues immediately.
- Lead and mentor team members to achieve annual goals and objectives.
- Enforce the agency's Code of Ethics and Conduct.
- Execute and supervise comprehensive training programs.
- Coordinate internal and external training and audits.
- Moderate weekly team and intervention meetings.
- Serve as the Corporate Compliance Officer.
- Ensure team members are properly educated, credentialed, and licensed.
- Maintain adequate staffing levels, manage recruitment, and address team morale and grievances.
- Evaluate the performance of key leaders.
- Manage hiring, termination, and unemployment claims with Human Resources.
- Manage time off requests, timekeeping, and payroll approvals.
To be successful in this role, you must have at least one year of supervisory level experience, preferably in a healthcare setting. The ideal candidate is a technically competent leader with significant experience in the management of substance abuse treatment services across economically and culturally diverse communities.
Benefits and CompensationWe offer a competitive salary of $70,000 per year, paid vacation and holidays, flexible schedules, and opportunities for growth and development. You will also receive comprehensive benefits, including health, life, vision, and dental insurance, tuition reimbursement, and a 401K match.
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