Ambulatory Service Representative
7 days ago
About the Role
As an Ambulatory Service Representative with Christus Health, you will play a vital part in ensuring seamless patient experiences in our ambulatory setting. Your expertise will be pivotal in coordinating appointments, managing urgent care calls, and providing exceptional customer service.
Key Responsibilities:
- Coordinate appointments for patients across multiple providers and treatment areas, while arranging associated tests and procedures according to established guidelines.
- Prioritize appointments to foster optimal patient care, efficient utilization of clinical staff, and equipment allocation.
- Greet patients for scheduled and urgent care appointments, confirming demographic and insurance information, and collecting co-payments when applicable.
- Collaborate with insurers to obtain prior-authorizations for procedures and tests, following established guidelines to ensure pre-authorization and physician referrals are obtained before patient visits.
- Maintain accurate records, logs, charges, files, and other related information as required, performing various administrative duties such as data entry, faxing, and collating.
Requirements:
- A High School Diploma or equivalent.
- Proficient in software and computer systems, with knowledge of business office terminology and procedures.
- Effective written and verbal communication skills, with ability to multitask and work under stressful situations.
- At least 1 year of customer service experience, preferably in a medical office setting.
Compensation and Benefits:
We offer a competitive salary range of $45,000-$60,000 per annum, commensurate with experience, along with a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. If you're passionate about delivering exceptional patient care and working in a dynamic healthcare environment, we encourage you to apply.
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