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Sales Associate

2 months ago

Jacksonville, Florida, United States Navy Exchange Full time
Job Summary:

As a Specialty Sales Associate at Navy Exchange, you will be the face of our company, highlighting our brand and image while contributing to building our reputation as a customer-centric organization. You will utilize your specialty knowledge to assist customers, helping them recognize the need for our products and services. Your ability to articulate our purpose in an educational, insightful, and professional manner is essential. A positive and outgoing nature, with a desire to serve others and make a positive impact on the organization, is required.

Duties and Responsibilities:
  • Customer Service: Proactively engage and make a connection with customers, asking questions and listening to their needs. Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card. Provide premier customer service, cooperating and building positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
  • Organization: Maintain store appearance, ensuring a clean and organized environment that reflects positively on the company.
  • Sales: Cross-sell products, knowing the layout of the store, and make suggestions to customers on the latest trends and current promotions based on their individual needs. Upsell products, learning product features, keeping up with the latest trends, and leveraging company tools and technology to confidently provide customers with product knowledge and specifications.
  • Inventory: Be the keeper of merchandise, completing all inventory processes, and ensuring merchandise is properly checked in and accurately ticketed. Participate in periodic inventories as required.
  • Dependability: Adhere to assigned work schedule, ensuring accurate and complete follow-through on work assignments.
Qualifications:
  • Product Knowledge: In-depth technical knowledge of how products work, warranties, and the ability to compare products by features.
  • Experience: 1-2 years of retail or relevant work experience required, with 6 months of product-specific experience required.
  • Communication Skills: Strong interpersonal and communication skills, with the ability to read, write, and interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Mathematical Skills: Basic math functions, such as addition, subtraction, multiplication, and division, with the ability to use a calculator and calculate percentages and ratios.
  • Reasoning Ability: Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.
Physical Demands and Work Environment:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and the ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.