Data Centre Operations Manager

1 week ago

Princeton, New Jersey, United States Genpact Full time
Data Centre Operations Lead

At Genpact, we are seeking a highly skilled and experienced Data Centre Operations Lead to join our team. This is a critical role that requires a strong technical background, excellent leadership skills, and a proven track record of managing large-scale data centre environments.

Key Responsibilities
  • Lead the data centre operations team, providing guidance, training, and support to ensure high performance and operational excellence.
  • Oversee the daily operations of data centre facilities, ensuring high availability and reliability of all systems.
  • Manage data centre infrastructure, including servers, storage, networking equipment, and power/cooling systems.
  • Ensure adherence to operational standards and best practices.
  • Lead, mentor, and manage a team of data centre technicians and engineers.
  • Provide guidance and support for professional development and performance improvement.
  • Coordinate and manage the team's daily activities, ensuring alignment with organisational goals and priorities.
  • Lead the response to data centre incidents, ensuring timely resolution and minimal impact on business operations.
  • Perform root cause analysis and implement preventive measures to avoid recurrence of issues.
  • Develop and maintain incident management processes and procedures.
  • Plan and oversee scheduled maintenance and upgrades of data centre infrastructure.
  • Ensure that all hardware and software components are up-to-date and functioning optimally.
  • Coordinate with vendors and service providers for maintenance and support activities.
  • Monitor and analyse data centre resource usage, ensuring efficient utilisation and avoiding over-provisioning.
  • Conduct capacity planning to support future growth and demand.
  • Implement optimisation strategies to enhance performance and reduce operational costs.
  • Ensure data centre infrastructure adheres to security policies, standards, and best practices.
  • Implement and maintain security controls to protect data and systems.
  • Ensure compliance with regulatory requirements and industry standards (e.g., ISO 27001, HIPAA).
  • Develop and implement disaster recovery and business continuity plans for data centre operations.
  • Ensure regular testing and validation of disaster recovery procedures.
  • Ensure data centre infrastructure is resilient and can recover quickly from failures or disruptions.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field. Advanced degrees or relevant professional training are a plus.
  • Minimum 10 years of experience in data centre operations, with at least 5 years in a leadership or senior technical role.
  • Extensive experience in data centre operations, with a proven track record of managing large-scale data centre environments.
  • Strong leadership and team management skills, with the ability to motivate and develop a high-performing operations team.
  • In-depth knowledge of data centre infrastructure, including servers, storage, networking, power, and cooling systems.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
  • Experience with incident and problem management, change management, and capacity planning.
  • Strong understanding of compliance, security, and regulatory requirements related to data centre operations.
  • Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
  • Experience in vendor management and contract negotiations.
  • A proactive approach to continuous improvement and innovation in data centre operations.

Relevant certifications such as Certified Data Centre Management Professional (CDCMP), Data Centre Certified Associate (DCCA), or equivalent certifications are highly desirable. Experience with ITIL or other IT service management frameworks is also an asset. Familiarity with cloud computing and hybrid data centre environments is a plus.

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