IT Enterprise Specialist

4 weeks ago


Sioux City, Iowa, United States City of Sioux City, IA Full time

Job Summary:

The City of Sioux City is seeking an IT Enterprise Specialist to provide second-level technical support for the City's IT operational environment. The successful candidate will have proven troubleshooting and problem-solving skills in remediating moderate to complex end-user software, hardware, and networking issues while emphasizing excellent customer service.

Key Responsibilities:

  • Provide Level 2 troubleshooting escalation support for Level 1 technology issues.
  • Provide technical assistance to Level 3 IT Administrators and Analysts.
  • Provide on-call assistance as required by supervisor.
  • Manage and document multiple projects.

Requirements:

  • Ability to comprehend the sensitive and confidential nature of the information to which they may be exposed.
  • Ability to keep information confidential.
  • Ability to apply methods/tools to solve IT problems.
  • Displays a high level of initiative, effort, and attention to detail and commitment by completing assignments efficiently with minimal supervision.

Preferred Qualifications:

  • Graduation from an accredited college or university with a Bachelor's Degree in Computer Science or technology field.
  • Graduation from an accredited area college with an Associate's Degree in Computer Science, technology, or related field and two (2) years of full-time IT related work experience.
  • Four (4) years of full-time IT related work experience.

Benefits:

The City of Sioux City offers a comprehensive benefits package that includes Medical, Dental, Vision, Flex Spending Accounts, Life, Disability, and Retirement.



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