IT Enterprise Specialist
4 weeks ago
Job Summary:
The City of Sioux City is seeking an IT Enterprise Specialist to provide second-level technical support for the City's IT operational environment. The successful candidate will have proven troubleshooting and problem-solving skills in remediating moderate to complex end-user software, hardware, and networking issues while emphasizing excellent customer service.
Key Responsibilities:
- Provide Level 2 troubleshooting escalation support for Level 1 technology issues.
- Provide technical assistance to Level 3 IT Administrators and Analysts.
- Provide on-call assistance as required by supervisor.
- Manage and document multiple projects.
Requirements:
- Ability to comprehend the sensitive and confidential nature of the information to which they may be exposed.
- Ability to keep information confidential.
- Ability to apply methods/tools to solve IT problems.
- Displays a high level of initiative, effort, and attention to detail and commitment by completing assignments efficiently with minimal supervision.
Preferred Qualifications:
- Graduation from an accredited college or university with a Bachelor's Degree in Computer Science or technology field.
- Graduation from an accredited area college with an Associate's Degree in Computer Science, technology, or related field and two (2) years of full-time IT related work experience.
- Four (4) years of full-time IT related work experience.
Benefits:
The City of Sioux City offers a comprehensive benefits package that includes Medical, Dental, Vision, Flex Spending Accounts, Life, Disability, and Retirement.
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