Transportation Operations Manager
6 days ago
Transdev is a leading provider of transportation services in the United States, operating in cities, counties, airports, and universities across the country. With a team of 32,000 employees and over 17,000 vehicles, Transdev is a global company with operations in 19 countries.
Job SummaryWe are seeking a highly skilled and experienced Dispatch Supervisor to join our team in Chicago, IL. As a key member of our operations team, you will be responsible for overseeing road service and trip performance measures, dispatching and maintaining service, and responding to customer inquiries and concerns.
Key Responsibilities- Oversee road service and trip performance measures, including route start time, on-time performance, incidents, accidents, and radio etiquette.
- Dispatch and maintain service, ensuring that drivers are performing assigned duties correctly and safely.
- Respond to customer questions, concerns, and complaints in a timely and professional manner.
- Supervise, counsel, coach, and train dispatchers to ensure they are meeting performance expectations.
- Monitor and evaluate operations activities, identifying areas for improvement and implementing changes as needed.
- Manage vehicle operator emergency situations and escalated calls, providing support and guidance to drivers and dispatchers.
- Cover shifts as needed, including back-up scheduling and dispatching duties.
- High school diploma or GED equivalent; technical degree preferred.
- Supervisor experience with a strong background in transportation operations.
- Excellent communication and interpersonal skills, with the ability to work effectively with drivers, dispatchers, and customers.
- Problem-solving and analytical abilities, with a focus on improving operations and reducing costs.
- Trapeze experience preferred, but not required.
- 1-2 years of experience in the transportation industry, with a focus on dispatching and operations.
Transdev is proud to offer a competitive compensation package, including:
- $25.00/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental, and vision.
- Paid time off and vacation.
We are an equal employment opportunity employer and welcome all qualified applicants. If you are a motivated and experienced professional looking for a new challenge, please submit your application today
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