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Assistant General Manager

2 months ago

New York, New York, United States PERSONE NYC Full time

Position Overview:

The Assistant General Manager (AGM) will be instrumental in assisting the General Manager with the oversight of daily restaurant operations. This role is tailored for an energetic, detail-oriented professional who excels in a bustling environment and possesses a genuine passion for hospitality.

Key Responsibilities:

1. Operational Oversight:

Support the management of all facets of restaurant operations during evening service, including the execution of opening and closing protocols.

Supervise daily front-of-house functions, ensuring an efficient and seamless service experience.

Collaborate closely with the culinary team to guarantee smooth coordination between the dining area and kitchen.

Maintain a tidy, safe, and organized setting, complying with health and safety standards.

2. Enhancing Guest Experience:

Promote and elevate the restaurant's reputation for outstanding service and guest satisfaction.

Address guest inquiries and feedback in a professional and timely manner.

Create a welcoming and positive environment for patrons, ensuring personalized service and unforgettable dining experiences.

3. Team Leadership:

Assist in the recruitment, training, and development of front-of-house personnel to deliver top-notch service.

Lead by example, establishing standards for professionalism, teamwork, and a guest-focused approach.

Manage staff schedules, ensuring adequate coverage for efficient operations.

4. Financial Management:

Monitor and evaluate key performance indicators (KPIs), including sales figures, labor costs, and guest satisfaction metrics.

Collaborate with the General Manager to devise and implement strategies aimed at boosting revenue and managing expenses.

Assist in inventory oversight, including supply ordering and stock level monitoring.

5. Marketing and Community Relations:

Support marketing efforts, including events, promotions, and social media outreach, to attract and retain clientele.

Build and nurture relationships with local businesses and community organizations.

Qualifications:

Demonstrated experience in a managerial capacity within the hospitality sector, ideally in an upscale or fine dining establishment.

Strong leadership and communication abilities, with a talent for motivating and mentoring a diverse team.

Exceptional customer service skills, with a keen attention to detail and a commitment to creating memorable guest experiences.

Familiarity with restaurant operations, including POS systems and inventory management.

Flexibility to work varied hours, including evenings and weekends, as necessitated by dinner service.

A positive demeanor, adaptability, and the capability to thrive in a fast-paced, dynamic environment.

Benefits:

Competitive salary with performance-based incentives.

Opportunities for professional development and career progression within a respected establishment.

A collaborative and inclusive workplace that values creativity and innovation.

Employee dining discounts and additional perks.